Posts tagged “user experience”

The Weakest Link or One Bad Apple Redux…

The other day I let off some steam about the extremely poor experience of trying to book an appointment at the Genius Bar. After 8 attempts, each time clicking through the same 6 screens (because there’s no other way), and an ever-increasing level of frustration, I got an appointment for Sunday morning. I got up […]

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A Tale of Two Experiences or One Bad Apple…

Stiffness and more than a little pain in my neck and shoulders convinced me this week to order the necessary hardware to get my laptop up off the desk and help me improve my posture. Being in no small part a bit of an Apple fanboy, I ordered one of their beautifully designed extended keyboards. […]

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