One of my favourite aspects of the Information Architecture Summit earlier this year was meeting and getting to know Dan Willis. He’s a consultant for Sapient (yawn) but far more importantly, he’s super smart, super funny, and scribbles like a demon. He also looks pretty suave wearing my hat.
My favourite bit is what Dan has to say about defining the problem that design is there to solve:
I don’t think it’s served design or designers well to run away from that part. I think designers need to step up their game. If they’re not able to step it up to where they’re really good at that, they should at least not be satisfied with being told what it is at the end of the day.
Thanks for the interview Dan!
Click here to see all “What’s Design Mean to You?” interviews.
As I mentioned previously, it’s been quite a while since the IA Summit. The recent surge of inspiration and energy caused by UX Australia reminded me that I had a number of video interviews with some very smart people, just sitting around waiting to be uploaded.
So here’s the interview with Steve Baty, user experience strategist, one of the organisers of UX Australia, and an awfully nice man.
Thanks Steve!
Click here to see all “What’s Design Mean to You?” interviews.
Can I ask a favour? Can you please ignore the fact that South by Southwest (SxSW) and the IA Summit were about five months ago? You can? Thanks, how kind of you!
At SxSW and the IA Summit this year, I continued a little project I started around this time last year when I was at Reboot — I sat down with smart people who use the word “design” to describe at least some of what they do, and asked them what the word means to them.
The conferences I remember as simply wonderful are the ones I didn’t want to leave and couldn’t wait for more of the same a year later. Today, a few days after the tenth IA Summit, all I can say is that if next year in Phoenix will be more of the same, I doubt I’ll be there.
That’s not to say that it was crap – far from it. There were plenty of interesting sessions, and I’ll be getting to those later. But the quality was overshadowed by a discussion – in the sessions, breaks and evenings – that seemed, to this first time summit attendee, to be equal parts navel-gazing, tree-pissing and back-biting.
The House Must Evolve or Die Divided
“Big” vs. “little” IA, academics vs. practitioners, tribe vs. community – the posturing around these semantic issues in sessions with melodramatic names like “Evolve or Die” and “A House Divided” surprised me, as it had never occurred to me that they were issues. The summit old-timers, a.k.a. ten-years (tenures?), seemed to be talking to and about each other, leaving us newbies scratching our heads in irritation. Judging by how little this embarrassed anyone involved, it seems to be par for the course. For me, a great reason to skip Phoenix.
There was also much talk of job titles and “a place at the table.” I’m sorry, but no one outside of the field of information architecture knows what the words mean, so what’s your title got to do with anything? A place at the table is earned through competence. Do excellent work, work that unquestionably demonstrates the value of what you do, and your place is guaranteed. Leave the titles fight for those who want to differentiate themselves form their colleagues, and get on with your work.
By the end of the summit it seemed that those in need of catharsis had achieved it. When Jesse James Garrett delivered the theatrical closing keynote, there were applause and cheers, growing in fervor until the penultimate statement:
We are not big or little information architects, we are not interface or interaction designers, we are user experience designers!
This speech earned JJG a standing ovation, and I almost expected him to whip out a big black “designer” flag and the crowd to build a barricade, though to keep what out I couldn’t say.
Hello Navel!
Right about then, I realised I’d been inordinately irritated by the whole discussion. I’d frowned and ranted my way through the conference, which wasn’t like me at all. Why was I so miffed?
The project process begins with strategy and information architecture, which leads to “visual” design, which leads to coding and launch. As an Art Director in a large agency I had a pretty stable position in the middle of the process for the last seven years, with a clear job description and title. Jobs just magically landed on my desk without me marketing myself, which left me free to expand my skill-set “backwards”, towards the start of a project. I already “owned” the visual design territory, but by the time I quit last year I was also heavily involved in sales, strategy consulting, sitemapping, wireframing and more.
Since I moved to Sydney and made the leap into freelance work six months ago, I’ve found it hard to define and communicate what exactly it is that I do, and find, if possible, something to call myself. The struggle of the IA community that I witnessed at the IA Summit mirrors my own struggle, and it’s pretty annoying to have an issue you’re avoiding and ignoring thrown in your face.
ZOMG! UXD FTW!
So I’m a user experience designer (um, and graphic/visual designer), and the rest of you are too. What now?
Well, I’d say you traditional IAs should all take a deep breath. There’s plenty to be happy about, and lots of work to do:
As an experience designer, you’re no longer locked in the HCI box. Experience is everywhere.
Design is a tradition extending back into at least the nineteenth century, so there’s tonnes of work to look at and plenty to read and learn from.
As a designer, you’re related to the “visual” designers you seem to have so little respect for. Get to know them, integrate them, and your work will be better for it.
Look around at how much the concept of experience design can include, and start dismantling the tiny fences of exclusion that you’ve built.
One Love…
And as snarky as all of the above may have sounded, the very last moments of the IA Summit washed away all of my irritation. Five Minute Madness – a summit tradition where anyone who wants to can address everyone about anything for up to five minutes – showed the IA community to be a close-knit, warm, passionate and yes, dysfunctional, family. Speakers honestly shared what they thought and felt. They sang, clapped and were moved to tears.
I found myself wanting to belong, to be one of these great people who obviously care so much about what they’re doing. I found it hard to believe that these people were the ones nit-picking about irrelevant definitions and job titles. And I found myself wishing them the best, wishing them the clarity to get over the pettiness and get on with some epic shit, and wanting to see them all again, maybe next year in Phoenix.
After SxSW interactive, Andy Budd and I jumped in a Dodge Charger and drove 10 hours from Austin to Memphis, for the tenth Information Architecture Summit. The trip was more interesting than it looks in this video.
